Frequently Asked Questions

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 FAQs

1. Company Introduction

2. Product Introduction

3. Export Business Procedure

4. After Service



 1. Company Introduction


1.1  What makes DEBAO unique?

  • DEBAO has17 years production experience with the management of the elite;
  • Customer service quality at first, create favorable conditions for producing fine works, outstanding personnel and good results, they are DEBAO's business eidos;
  • Get the confirmation from ISO 9001 and ISO 14000, the CARB certificate with complete quality control system and environment control system;
  • DEBAO has capable management team;
  • DEBAO has production facility from German and Italy to insure the quality;
  • DEBAO has complete service system and rapid service team.


1.2  Did you get any honors in the kitchen cabinet field?

DEBAO is the China first batch of the brand name of the cabinet.

  • “The most popular brand consumers”;
  • “Top international hotel brand”;
  • “The cabinet of the classical creative award”;
  • “China cabinet of the industry's most famous brand”;
  • “China cabinet of the industry to design a gold medal”;
  • “China cabinet industry best honest brand”;
  • “China Environment Labelling”;
  • “2009 china cabinet level of the enterprise sector credit AAA”;
  • “ The kitchen furniture industry 20 years, outstanding contribution enterprise”;


1.3  How many the export sales taking up your factory total sale?

It’s approximately 35%.


1.4  When did you begin to open the exporting business and what countries is your business partner?

In 2005 we began to export the cabinets to USA, Canada, Australia, New Zealand, Dubai, Middle East and so on.


1.5  What is your product positioning?

Our product is suitable for the middle-end and high-end customer, for example: builder, project, agent and large retailer. .


1.6  Do you design some new products each year?

Surely, we do design three to five kinds of styles according to the market needs and popular style.


1.7  What’s the production facility to control the quality?

The production facility are from German and Italy, such as Material Handling Machine,
Computer Board Cutter, Hot press, Veneer Press, Boring Machine, Banding Machine, 
Compound Machine, N.C Router, Vacuum Membrane Press and so on.


1.8  How to control the quality is in the mass production?

  • In accordance with the ISO 9001 quality control system;
  • Our factory often assemble managers from different department for quality training, strengthen quality consciousness and penetrate into primary level, even every worker;
  • Have the special quality control group;
  • Take advantage of scene 5S and confirm the sample in the production line.



 2. Product Introduction


2.1  What kinds of the cabinets are in your factory?

In our factory, you can buy such series cabinets: Solid wood, Real wood veneer, Lamiate, PVC, Melamine, Lacquer and so on.


2.2  What kind of material is most popular in your factory?

Mostly they are Solid wood, Real Wood veneer, Melamine and Lacquer.


2.3  Can you produce the customize product or just produce the standard cabinet?

We welcome standard product and accept up to a certain amount of order quantity for the customized product.


2.4  Does your row material get the CARB certificate?

Yes, the raw material for the export product conform the International Export Standard, 
also getting the CARB certificate and relative test report.


2.5  What’s your frequently–used hardware? Domestic or import hardware?

Our hardware is hinge, slide, pull-out and so on. Most of them we choose import BLUM, Hettich and Topslide.



 3. Export Business Procedure


3.1  How do I go about ordering kitchen cabinet?

  • Firstly, please offer us the shop drawings and material list;
  • Secondly, we would quote you our price;
  • Thirdly, when the price is confirmed, PI would be made for your confirmation. Order production is going to be started after receipt of deposit and confirmed details;


3.2  What is the cooperation way with your factory? Does it permit to league from other countries?

The cooperation way is flexible with us, we sincerely welcome the OEM & ODM, welcome trading system, welcome league with foreign countries.


3.3  Do you design for some drawings when we advise the plan and architectural drawings?

Yes, we can assist to design after you send the complete design requirement and idea.


3.4  What about is your packaging way?

Our packaging way is flat packing and assembled packing based on DEBAO standard and Customer’s requirements.


3.5  What about the payment? Do you accept L/C as our payment?

Our payment is T/T, FOB or EXW is all accepted. And the payment of L/C is less than T/T.


3.6  What is your delivery time? What is the difference between different materials for the production time?

The ship date is generally 35 days to 50 days, but the solid wood, real wood veneer and Lacquer will be longer.



 4. After Service


4.1  How to deal with when the customer received shipment and found some quality problem?

If possible, customer would be arranged for the QC to check our goods when we are going to ship out. 
Whether customer finds our quality problem after checking, we will acceptance the special processing if it’s our responsibility.